Refund and Returns Policy
Last updated: April 16, 2026
This Refund and Returns Policy explains how BREENHILL handles return requests, exchanges, damaged items, incorrect shipments, and refund processing for retail orders placed through qbwristband.com.
BREENHILL is operated by 常州青山网络科技有限公司.
English reference: Changzhou Qingshan Network Technology Co., Ltd.
Brand: BREENHILL
Wholesale, bulk, and custom logo orders may have different return conditions because pricing, production details, and customization requirements are confirmed before the order is finalized.
1. Return Overview
For standard retail orders placed directly through this website, we accept returns for both defective and non-defective products when the return request meets the conditions below.
Exchanges may also be available for eligible items.
2. Return Request Window
Return requests must be made within 30 days of delivery.
To help us review your request, please contact us with your order number, the email used for the order, product name, quantity, reason for the return, and supporting photos when applicable.
3. Product Condition
Returns are accepted for new and unused items only.
Returned products must be unused, undamaged, and in their original condition, including original packaging and any included accessories where applicable.
Items that have been used, altered, damaged after delivery, or returned outside the 30-day return window may not be accepted.
4. How to Request a Return or Exchange
Before sending any item back, please contact our support team by email at sales@qbwristband.com.
Please include:
- Order number
- Email used for the order
- Product name and quantity
- Reason for the return or exchange
- Clear photos if the item is damaged, defective, or incorrect
Our support team will review the request and provide return instructions if the return or exchange is eligible.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
5. Return Method
Eligible returns are handled by mail.
Return instructions will be provided after the return request has been reviewed and approved.
The return address will be provided after the return request is reviewed and approved. Customers must not send returns to the business registration address unless we confirm it in writing.
6. Return Shipping Cost
Customers are responsible for return shipping costs for standard non-defective returns.
If the item arrives damaged, defective, or different from the order placed, please contact us promptly. We will review the issue and provide an appropriate solution.
7. Restocking Fee
We do not charge a restocking fee for eligible returns.
8. Refund Processing
Approved refunds are issued to the original payment method.
Refunds are typically processed within 5 business days after the returned item is received and reviewed.
The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photos of the product, packaging, shipping label, and any visible damage when possible.
We will review the issue and may provide a replacement, exchange, partial refund, or full refund depending on the confirmed issue.
10. Custom, Wholesale, and Bulk Orders
Custom logo products, personalized production runs, made-to-order bulk items, wholesale orders, dealer orders, and other confirmed custom orders are generally not returnable after production has started or the order has been finalized.
These orders may be eligible for review only if there is a verified manufacturing defect, incorrect shipment, or confirmed order error.
For wholesale, bulk, or custom orders, return and refund conditions may be confirmed during the quotation or order confirmation process before production or shipment.
11. Non-Returnable Situations
Returns may not be accepted if:
- The item has been used or damaged after delivery
- The item is missing parts, accessories, or original packaging
- The return request is made after the 30-day return window
- The item is a custom logo, personalized, or made-to-order product, unless there is a verified defect or shipment error
- The item was returned without prior approval
12. Third-Party Purchase Channels
Selected products may also be available through Amazon as an optional third-party purchase channel.
Orders placed through Amazon are subject to Amazon’s own return, refund, shipping, payment, and customer service policies.
13. Contact for Returns
If you have questions about a return, refund, exchange, or damaged item, please contact us before sending any item back.
BREENHILL
Operated by 常州青山网络科技有限公司
English reference: Changzhou Qingshan Network Technology Co., Ltd.
Brand: BREENHILL
Business Address: Room 331, Building 9, Shimao Commercial Plaza, Xinbei District, Changzhou, Jiangsu 213000, China
Email: sales@qbwristband.com
Phone / WhatsApp: +1 816-553-6293
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time, GMT+8)