Refund and Returns Policy

Last updated: April 16, 2026

This Refund and Returns Policy explains how QBWristband handles return requests, damaged shipments, incorrect items, and refund eligibility for orders placed through qbwristband.com.

Return Request Window

If you believe your order has a problem, contact us as soon as possible after delivery. To help us review the request, include your order details, product name, quantity, delivery issue, and supporting photos when applicable.

Eligible Return Situations

Return or refund review may be available for items that arrive damaged, items that were shipped incorrectly, or products with a confirmed quality issue. Items should be unused unless the issue relates to damage, defect, or shipment error.

Non-Return Situations

Custom logo products, personalized production runs, made-to-order bulk items, and other confirmed custom orders are generally not returnable unless there is a verified manufacturing defect or shipment mistake.

Refund Review

Approved refund outcomes may include replacement, partial refund, or full refund depending on the order condition and the issue confirmed during review. Refund timing can vary by payment method and processing channel.

Shipping and Return Approval

Do not send items back without contacting us first. If a return is approved, we will provide the next steps for return handling and shipment coordination.

Contact for Returns

For return or refund support, contact sales@qbwristband.com.